The day Megan lost all patience
Dec. 5th, 2003 12:35 am![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
maderrI've had it. Absolutely, positively, freakin' had enough. There are several things managers do not do, no matter what. High on this list of Things You Must Not Do is treat the customers rudely. Anyone is retail/food/etc. knows this.
I hung up on three people tonight. It felt good. The first bitch complained about not having breadsticks. She claimed that whoever took her order had told her breadsticks came with it. They didn't, I explained it was a mistake but no big deal b/c she wasn't charged for them. She got snitty and told me that she just won't be ordering from us anymore. About halfway through that declaration (she'll call back in a week tops, but probably tomorrow) I gave her a cheerful "okay" and hung up.
Number two was similar, but she was much dumber. She'd ordered a pizza the night before and calls back tonight to complain. The pizza was made wrong but they felt free to eat it anyway. She claims it was too close to closing to call back but I have serious doubts considering that the only reason people order extra larges is b/c they can get one w/2 toppings for 9.99 - she claims she asked for three but I know a liar when I hear one. Cheap whore. Anyway, she started to tell me she wouldn't call LC anymore and got the dial tone halfway through her sentence as well.
Number three made one of the worst mistakes a custmer can make in our eyes. Do not try to lie to us about how long ago you ordered. This woman claimed they'd ordered over 45 minutes ago. Now, it's raining, cold and majorly yucky. Moreover, my computer said she ordered exactly 30 minutes ago, and her food was well on the road - if she'd waited five more minutes she would have had her food. Anyway, I told her she was "mistaken" and she replies "Well, okay. But don't you take that snotty tone with"--click. That would be strike three.
The saddest part is that everyone else in the store thought it funny - including the other manager, who is usually a bit more appropritate than I. People don't get it - we don't care. The apathy level in the food industry is matched by no other. I get sick and tired of being polite, accomodating only to be gaffed and disrespected over and over again. I lost count of the number of times I smiled and said "Enjoy your evening" or whatnot only to have these bitches not even look at me as they turned away. How fucking hard is it to say "You too" or "Thanks." Clearly it's very difficult.
Okay, I'm done. This job is not good for my sanity. Or anyone else's health *gets out pointies*
I hung up on three people tonight. It felt good. The first bitch complained about not having breadsticks. She claimed that whoever took her order had told her breadsticks came with it. They didn't, I explained it was a mistake but no big deal b/c she wasn't charged for them. She got snitty and told me that she just won't be ordering from us anymore. About halfway through that declaration (she'll call back in a week tops, but probably tomorrow) I gave her a cheerful "okay" and hung up.
Number two was similar, but she was much dumber. She'd ordered a pizza the night before and calls back tonight to complain. The pizza was made wrong but they felt free to eat it anyway. She claims it was too close to closing to call back but I have serious doubts considering that the only reason people order extra larges is b/c they can get one w/2 toppings for 9.99 - she claims she asked for three but I know a liar when I hear one. Cheap whore. Anyway, she started to tell me she wouldn't call LC anymore and got the dial tone halfway through her sentence as well.
Number three made one of the worst mistakes a custmer can make in our eyes. Do not try to lie to us about how long ago you ordered. This woman claimed they'd ordered over 45 minutes ago. Now, it's raining, cold and majorly yucky. Moreover, my computer said she ordered exactly 30 minutes ago, and her food was well on the road - if she'd waited five more minutes she would have had her food. Anyway, I told her she was "mistaken" and she replies "Well, okay. But don't you take that snotty tone with"--click. That would be strike three.
The saddest part is that everyone else in the store thought it funny - including the other manager, who is usually a bit more appropritate than I. People don't get it - we don't care. The apathy level in the food industry is matched by no other. I get sick and tired of being polite, accomodating only to be gaffed and disrespected over and over again. I lost count of the number of times I smiled and said "Enjoy your evening" or whatnot only to have these bitches not even look at me as they turned away. How fucking hard is it to say "You too" or "Thanks." Clearly it's very difficult.
Okay, I'm done. This job is not good for my sanity. Or anyone else's health *gets out pointies*
