The day Megan lost all patience
Dec. 5th, 2003 12:35 am![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
maderrI've had it. Absolutely, positively, freakin' had enough. There are several things managers do not do, no matter what. High on this list of Things You Must Not Do is treat the customers rudely. Anyone is retail/food/etc. knows this.
I hung up on three people tonight. It felt good. The first bitch complained about not having breadsticks. She claimed that whoever took her order had told her breadsticks came with it. They didn't, I explained it was a mistake but no big deal b/c she wasn't charged for them. She got snitty and told me that she just won't be ordering from us anymore. About halfway through that declaration (she'll call back in a week tops, but probably tomorrow) I gave her a cheerful "okay" and hung up.
Number two was similar, but she was much dumber. She'd ordered a pizza the night before and calls back tonight to complain. The pizza was made wrong but they felt free to eat it anyway. She claims it was too close to closing to call back but I have serious doubts considering that the only reason people order extra larges is b/c they can get one w/2 toppings for 9.99 - she claims she asked for three but I know a liar when I hear one. Cheap whore. Anyway, she started to tell me she wouldn't call LC anymore and got the dial tone halfway through her sentence as well.
Number three made one of the worst mistakes a custmer can make in our eyes. Do not try to lie to us about how long ago you ordered. This woman claimed they'd ordered over 45 minutes ago. Now, it's raining, cold and majorly yucky. Moreover, my computer said she ordered exactly 30 minutes ago, and her food was well on the road - if she'd waited five more minutes she would have had her food. Anyway, I told her she was "mistaken" and she replies "Well, okay. But don't you take that snotty tone with"--click. That would be strike three.
The saddest part is that everyone else in the store thought it funny - including the other manager, who is usually a bit more appropritate than I. People don't get it - we don't care. The apathy level in the food industry is matched by no other. I get sick and tired of being polite, accomodating only to be gaffed and disrespected over and over again. I lost count of the number of times I smiled and said "Enjoy your evening" or whatnot only to have these bitches not even look at me as they turned away. How fucking hard is it to say "You too" or "Thanks." Clearly it's very difficult.
Okay, I'm done. This job is not good for my sanity. Or anyone else's health *gets out pointies*
I hung up on three people tonight. It felt good. The first bitch complained about not having breadsticks. She claimed that whoever took her order had told her breadsticks came with it. They didn't, I explained it was a mistake but no big deal b/c she wasn't charged for them. She got snitty and told me that she just won't be ordering from us anymore. About halfway through that declaration (she'll call back in a week tops, but probably tomorrow) I gave her a cheerful "okay" and hung up.
Number two was similar, but she was much dumber. She'd ordered a pizza the night before and calls back tonight to complain. The pizza was made wrong but they felt free to eat it anyway. She claims it was too close to closing to call back but I have serious doubts considering that the only reason people order extra larges is b/c they can get one w/2 toppings for 9.99 - she claims she asked for three but I know a liar when I hear one. Cheap whore. Anyway, she started to tell me she wouldn't call LC anymore and got the dial tone halfway through her sentence as well.
Number three made one of the worst mistakes a custmer can make in our eyes. Do not try to lie to us about how long ago you ordered. This woman claimed they'd ordered over 45 minutes ago. Now, it's raining, cold and majorly yucky. Moreover, my computer said she ordered exactly 30 minutes ago, and her food was well on the road - if she'd waited five more minutes she would have had her food. Anyway, I told her she was "mistaken" and she replies "Well, okay. But don't you take that snotty tone with"--click. That would be strike three.
The saddest part is that everyone else in the store thought it funny - including the other manager, who is usually a bit more appropritate than I. People don't get it - we don't care. The apathy level in the food industry is matched by no other. I get sick and tired of being polite, accomodating only to be gaffed and disrespected over and over again. I lost count of the number of times I smiled and said "Enjoy your evening" or whatnot only to have these bitches not even look at me as they turned away. How fucking hard is it to say "You too" or "Thanks." Clearly it's very difficult.
Okay, I'm done. This job is not good for my sanity. Or anyone else's health *gets out pointies*
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Date: 2003-12-05 01:24 pm (UTC)no subject
Date: 2003-12-05 02:15 pm (UTC)no subject
Date: 2003-12-05 03:21 pm (UTC)no subject
Date: 2003-12-05 03:41 pm (UTC)GRRRRR!!!
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Date: 2003-12-05 05:11 pm (UTC)GROWL!!! GRRRRR!!!!
A little teeth gnashing and you'll be all set
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Date: 2003-12-05 05:12 pm (UTC)I'm already sharpening my pointies for work. There's going to be a fight tonight, I can feel it.
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Date: 2003-12-05 05:43 pm (UTC)I'm sure you will be fine. Just remember what we just learned. Growl. Loudly.
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Date: 2003-12-05 05:44 pm (UTC)*evil grin* they're the ones that'll need luck. I'm just waiting for it.
*practices growling*
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Date: 2003-12-05 05:49 pm (UTC)ok good, try a little bit deeper, more from the lower chest. Better.. oh! good! Growl!
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Date: 2003-12-05 05:59 pm (UTC)no subject
Date: 2003-12-05 06:53 pm (UTC)My dad was delayed on one of his construction job by the rain, when he showed up, the woman renting the house gave him a hard time, so he just said, "Well, fuck you." And left.
Hats off to all of you who stand up for yourselves in those situations. I'm more inclined to put up with it until I get an unhealthy high stress level.
And, as a note, I'm a good little concumer who always says her "you too"s and "thank you"s.
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Date: 2003-12-05 07:10 pm (UTC)no subject
Date: 2003-12-05 07:12 pm (UTC)On the other hand, I was raised to say, "Please," "Thank you," and "As do you," or it would be my head when my grandmother learned. Personally, I try never to be a bother to people in the service industry because I personally know there are a lot of things to keep up with, and they honestly don't need a airhead like me being a bug.
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Date: 2003-12-05 07:13 pm (UTC)*kidnapps you* I'm sorry LC pizza lovers. But you manager is tied up in my basement being forced to watch boys love anime for hours on end. When I finally feel like letting her got you will respect her fragile state and leave here the fuck alone. that is all. thank you. please buy my book 101 easy ways to terrorize the masses.
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Date: 2003-12-05 07:21 pm (UTC)*hugs* you rock
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Date: 2003-12-05 07:23 pm (UTC)I wish, if you're talking about the online comic. that's all One L Innovations (Alison Bailey)
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Date: 2003-12-05 07:24 pm (UTC)no subject
Date: 2003-12-05 07:26 pm (UTC)I am unworthy, but it's duly appreciated. I would I'd gladly return the favor, but honestly I prefer you're never that upset.
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Date: 2003-12-05 07:28 pm (UTC)no subject
Date: 2003-12-05 07:30 pm (UTC)He actually did that? That's gorgeous, tell him he rocks for me. Ahaha - I would have loved to have seen her face.
So do you - considerate customers can't be beat. If for some totally random reason you're ever in Roanoke C'Rapids NC, I'll treat you.
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Date: 2003-12-05 07:30 pm (UTC)You are worthy
You are worthy dude... [/Bill and Ted]
*nods* I understand and the offer alone pleases me :)
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Date: 2003-12-05 07:37 pm (UTC)It was the dumbest thing I ever decided to do. But housekeeping - that must have sucked righteously
If you have manners and appreciate what it's like then clearly you're not an airhead. Consiration rocks - if you're ever in the area (for some idiot reason beyond my comprension), my treat.
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Date: 2003-12-05 07:39 pm (UTC)okay, I'm getting mixed up. I think I see what happend. Jagen does Wanted. I'm the loser writing Rainbow and IW.
Speaking of Wanted, I'm going pester Jagen and ask her nicely when she's planning to update it.
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Date: 2003-12-05 07:52 pm (UTC)*nods* yep. Loser. a loser who had BETTER TELL ME WHAT HAPPENS NEXT!!!! SOOOOON!!! *ahem*
add my pleading pestering in there too, would you? ;)
I have fangirls. X3
Date: 2003-12-05 11:06 pm (UTC)no subject
Date: 2003-12-05 11:22 pm (UTC)And housekeeping . . . I honestly don't mind cleaning, so the work wasn't too bad--it was hard because there was certainly a lot to be cleaned. It's the customers I hated--demanding, pushy, snobby, self-righteous because they had "real jobs." As a housekeeper, I was merely a third-class citizen with a fourth-rate job, and, mind you, I worked at a vacationing town at the edge of a nation park/international peace park (depending on which side of the border you're heading), and these people were all here on their vacation! No "third class citizens with fourth-rate jobs" = no clean bed to sleep in and questionable bathrooms.
And no one but no one likes to tip housekeepers.
Yeah, it sucked righteously.
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Date: 2003-12-06 03:49 am (UTC)Blargh, I know that feeling. You trust people to take your money and make you food, but god forbid you treat them like they're living, breathing, fellow human beings. This is an old rant of mine - the morons will tip the drivers that do next to nothing but they don't ever tip the workers that make the food and all.
I've left tips for housekeepers before, though I'm always worried about where exactly the money should be left.
Re: I have fangirls. X3
Date: 2003-12-06 03:52 am (UTC)Yay! And that picture is still insanely cute - I think that's my favorite page to date. The roommate kills me.
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Date: 2003-12-06 07:13 pm (UTC)(As a side note, may I friend you?)
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Date: 2003-12-06 07:18 pm (UTC)*makes note* thanks!
(I already friended you, so of course)