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maderrIt's a Saturday, the second busiest day for us. This should be obvious. Anyway, on Fridays and Saturdays the day crew is responsible for preparing at least 6 stacks each of mediums and larges, I won't even get into the breads and smalls. (A stack being 8 pans of pizza dough ready to be sauced, cheesed and topped). I walked in and there was one of each. This is bad.
So there are three managers on duty tonight, which means in theory that one manages while the others act as crew. I wasn't closing, which means I'm crew. Hahaha. The other two got stuck on makeline and ovens, which meant I got to be the "floater," or the one that stuck with the nasty manager jobs. I lost count of the customers that called to complain b/c of some pissy thing. They were fun. This one dumb bitch calls to complain that we forgot to put a topping on her pizza - not a big deal except that she pay for the extra topping, so fair enough. I said that if she brought the pizza back, I'd remake it. Except they'd already eaten most of the faulty pizza. At that point I said I couldn't do anything. She didn't like that. Ask me if I care.
So my night was a living hell. "Megan, do this." "Megan I need that." "Megan, I need quarters for the drawer" "Manager call" *screams in rage*. I worked my ass off tonight, even dropping money in the safe, scheduling the breaks, etc. Finally it slows enough that C (another manager) can check the schedule to do breaks (not knowing I was already on it). The boss sees him, asks him about it and then makes a big deal about how on top of things he is. And all fucking night I didn't get one goddamned fucking word, just "do this" or "try that." I don't expect compliments but that really pissed me off. C calmed me down though - he's a cool guy, and was aware just how asinine the boss was being. Still...
Not to mention the boss' wife called in the middle of our busiest hour to order her own food. Because she was out with her stupid friends drinking it up.
Things slowed down enought that I got off early, but I think it's only because I was about to start dishing out violence b/c the crew was too goddamed stupid to remember that yes, they have to answer the phones when they ring. I seldom yell at anyone, but they all learned to fear me tonight.
Pardon me, my list of Stupid People to Kill requires yet another adjustment.
Customer calls, says they don't eat pork (I care?) and that they got the wrong pizza. Then they say they got the ground beef and extra cheese, but not the pepperoni, italian sausage and extra cheese. I'm confused, but ask again to double check. They say the same thing and I agree to remake the P IS XC pizza. Guy calls back ten minutes later, says that we screwed up both pizzas. I proceed to tell him he need to make up his mind (literally I said this) and he says they got the pork (which is for his girlfriend, HE doesn't eat pork) so she'll bring the bad pizza and they need the GB XC remade. Megan says fine, hangs up and proceeds to remake their pizza and put a "not trustworthy" tag on their number in the computer. Fuckers.
Now to summon energy to write before a certain friend kills me.
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Date: 2003-11-30 05:28 am (UTC)yes yes yes.. I love to tell a customer that they are dead wrong when there is nothing they can do about it.. No mam. I can't give you your money for the book back just because you didn't like it. Deal.
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Date: 2003-11-30 05:29 am (UTC)lol! you're kidding me - someone actually tried that? that's gorgeous.
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Date: 2003-11-30 05:37 am (UTC)no subject
Date: 2003-11-30 05:37 am (UTC)the hell???
what is it with people that they instantly turn stupid the minute they have to purchase something?
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Date: 2003-11-30 05:51 am (UTC)There have been Sooooo many times I've wanted to jump over the counter and rip the eyeballs out of some customers empty head. I was talking to my mom this afternoon about how I was amazed that I was listening to christmas music and that I'm actually looking forward to christmas this year.. not just the end of the shopping season..
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Date: 2003-11-30 05:56 am (UTC)it's an odd feeling, isn't it? I always feel bad for retailers and all during the holidays. I try my best not to be a bad customer, b/c I see them attacked by stupidity over and over again.
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Date: 2003-11-30 06:06 am (UTC)People like you are so appreciated this time of year. you can ALWAYS tell if a person has worked retail or the like. They are the ones that act HUMAN.
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Date: 2003-11-30 06:08 am (UTC)do retailers get bonus money for holidays? or hazard pay? because you definitely should. I always feel bad for my crew - they do all the work and it's the drivers that get the tips. I hate that, I always leave a nice amount when I see a tip jar somewhere.
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Date: 2003-11-30 06:17 am (UTC)psht. Bonus pay? bwahahaha! That's a good one *wipes tears from eyes*
I never did think tipping just the driver was fair. Do you have a pool for tips or is it just for the drivers?
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Date: 2003-11-30 06:20 am (UTC)I sort of figured. bastards.
che, not likely. we asked the boss once and he said no b/c "he was afraid someone would just steal the money. the crew gets shit pay and free food when the boss isn't looking. the drivers get tips, food when it's left over, and think they have the right to bitch about the crew for not being perfect.
that tunred into a rant, sorry. drivers suck almost as much as customers.
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Date: 2003-11-30 06:30 am (UTC)Don't worry.. I've know a few drivers and that doesn't surprise me in the least.
And if it meant getting a few extra bucks I don't think anybody would steal it.. especally if it was in say the managers office :P
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Date: 2003-11-30 06:33 am (UTC)oh, it wasn't the workers. he thought a customer might steal it. which is possible in this town *rolls eyes*
we have an office? *laughs* we don't even get special shirts or some other sign that we're managers. the only way you can tell is that we're the ones pulling our hair out.
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Date: 2003-11-30 06:46 am (UTC)ug. That's sad. Some people need to be removed from the gene pool ASAP.
now that sucks. At least at BE the managers had a 6'x3' hole in the wall that was called theirs. Nothing to say you are management?! That blows AND sucks.
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Date: 2003-11-30 06:48 am (UTC)Well get out those pointies and we can start cleaning out the pool. *hold up list*
we're not so much management as slightly more expensive slaves. I guess that's why.
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Date: 2003-11-30 06:59 am (UTC)SWEEEEEEET! Sarah's gonna have some fun tonight!!
*sigh* it's sad but true. management is always under appreciated.
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Date: 2003-11-30 07:04 am (UTC)ah, pointies. how do I love thee? let me count the ways. one stupid, two stupids, three stupids, four...
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Date: 2003-11-30 07:09 am (UTC)no subject
Date: 2003-11-30 08:08 am (UTC)sadly, that may be easier.
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Date: 2003-11-30 08:09 am (UTC)no subject
Date: 2003-11-30 08:13 am (UTC)and people wonder why we hide from them and stay on the computer all day/night. honestly, that just emphasizes their idiocy.
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Date: 2003-11-30 08:19 am (UTC)no subject
Date: 2003-11-30 08:20 am (UTC)Yes, we need a real world click & go away.
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Date: 2003-11-30 08:23 am (UTC)no subject
Date: 2003-11-30 08:24 am (UTC)ah, scorching.
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Date: 2003-11-30 08:30 am (UTC)(no subject)
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